Directed a dynamic team of 10 Administrative Assistants, fostering their professional growth through tailored support and training in alignment with operational strategies the Director of Operations set forth.

Orchestrated developing and managing team schedules, optimizing staff allocation to ensure seamless operational coverage and minimally impacted patient care due to time-off requests, adhering to ScheduleWise productivity standards.

Spearheaded weekly staff meetings and educational forums, both in-person and virtual, enhancing team collaboration and communication; responsibilities included meticulous minute-taking, joint presentation efforts, and virtual platform management.

Compiled and analyzed comprehensive weekly, biweekly, and monthly reports, tracking patient movements and treatment data for over 600 individuals across IHD and HT departments, providing insightful metrics on treatments and insurance coverages.

Led the introductory phase of new employee onboarding, delivering key company protocols and connecting new hires with essential resources, establishing myself as the pivotal liaison for seamless integration into the company.

Designed and executed a structured training program for facility secretaries, accelerating their transition to full productivity within 2-4 weeks and significantly improving administrative efficiency.

Managed administrative functions for 9 IHD dialysis clinics and 5 HT programs, adeptly handling complex documentation and collaborating closely with the Director of Operations to autonomously meet corporate and state requirements.

Fostered robust relationships with medical staff and physicians, facilitating consistent communication and the integration of FMS quality standards through continuous quality improvement (CQI) initiatives and regulatory compliance.